Refund policy

We have a 48hours return policy, which means you have 48hours after receiving your item to request a return. Please note that change of mind returns will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for the cost of return shipping unless the item is confirmed as faulty or damaged on arrival. 

For standard delivery, please ensure you retain the original packaging for return. Take clear, timestamped photos of both the item's damage and the packaging. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note all items in a wooden crate packaging should follow our unboxing instruction provided, if your item is damaged due to inappropriate unboxing; the returns will not be accepted.

If your white glove delivery arrives damaged, you should document the damage in writing before the couriers leave. Do not accept or sign for damaged goods without clear written notation. Write exact details of the damage on the delivery paperwork before signing. Take clear, timestamped photos of both the item's damage and the packaging. You must contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

To initiate a return, please contact us at hello@pasoliving.com.au with your order number, photos of the item, and reason for return. Our team will be in contact with you to evaluate the condition of your item. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All return items must be shipped with a trackable service.

You can always contact us for any return question at hello@pasoliving.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pasoliving.com.au.