We want you to love your purchase.

If for any reason you are not satisfied, you may request a return under the following conditions:

• Returns must be lodged within 48hours of delivery.
• Only items that are defective, damaged, or faulty are eligible for return or replacement.
• Returned items must be unused, in their original packaging, and in the same condition as received.
• Customers are responsible for the cost of return shipping unless the item is confirmed as faulty or damaged on arrival.
• To initiate a return, please contact us at hello@pasoliving.com.au with your order number, photos of the item, and reason for return.

To initiate a return, please contact us at hello@pasoliving.com.au with your order number, photos of the item, and reason for return. Our team will be in contact with you to evaluate the condition of your item. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All return items must be shipped with a trackable service.

Exclusions

• Change-of-mind returns are not eligible for a refund or exchange.
• Custom or made-to-order pieces cannot be returned unless faulty.
• Items damaged through misuse or improper care
• Please get in touch if you have questions or concerns about your specific item. 
• Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

• For standard delivery, please ensure you retain the original packaging for return. Take clear, timestamped photos of both the item's damage and the packaging. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note all items in a wooden crate packaging should follow our unboxing instruction provided, if your item is damaged due to inappropriate unboxing; the returns will not be accepted.

• If your white glove delivery arrives damaged, you should document the damage in writing before the couriers leave. Do not accept or sign for damaged goods without clear written notation. Write exact details of the damage on the delivery paperwork before signing. Take clear, timestamped photos of both the item's damage and the packaging. You must contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pasoliving.com.au.